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CatchON TV refund policy

When you can get your money back for a CatchON TV subscription, and how.

Last updated:

Refund window

You can request a refund within 7 days of purchase if the service does not work on your device and support has not been able to resolve the problem.

How to request a refund

  1. Email support@catchontv8k.com with the email used at checkout and the payment date.
  2. Describe the problem and the device you used, so support can try a fix first.
  3. If it cannot be fixed, the refund is issued to the original payment method.

Not covered

  • Requests made after the refund window.
  • Problems caused by an internet connection below the recommended speed.
  • One-time fees paid to third-party player-app developers.
  • Accounts suspended for breaking the terms of service.

Examples

A refund is normally approved when, for example, no player app will sign in on your device after support has tried to help, or when channels fail to load on a connection that meets the recommended speed. It is not approved because a single channel was briefly unavailable or because you changed your mind after the refund window closed.

Processing time

Approved refunds are sent within a few business days; your bank or payment provider may take longer to show them.