Contact CatchON TV support
Ask about plans, order a subscription or get help with setup. Support replies by email and WhatsApp.
Last updated:
+1 (860) 699-7174
Fastest for orders and setup questions. Send a photo of the screen you are stuck on.
Chat on WhatsAppSupport hours
Every day, 9:00–23:00 (UTC)
How CatchON TV support can help
Support handles three kinds of request: choosing and ordering a plan, getting the service working on a specific device, and billing questions such as renewals or refunds. Replies are sent during the support hours shown on this page; messages sent outside those hours are answered when support reopens.
What to include in your message
- Ordering: the plan you want, the number of screens and the device you will watch on.
- Setup help: your device model, the player app you installed and a photo of any error message.
- Billing: the email address used at checkout and the date of payment.
Before you write
Many questions are answered in the CatchON TV FAQ and the setup guide. Refund requests are handled under the refund policy.
Support will never ask for your bank card number by chat or email. If someone does, do not reply and contact us at the address above.